sfdcprep Privacy Policy

This sfdcprep Privacy Policy explains how we collect, use, share, and protect your information when you use our Salesforce-focused learning site, practice questions, and related services (the “Services”). By accessing or using the Site or Services, you agree to this Privacy Policy.

1. Who We Are

sfdcprep is an independent learning platform that helps users build Salesforce skills and prepare for Salesforce certifications. We are not affiliated with Salesforce, Inc. For more details, see the Salesforce & Trailhead Disclaimer below.

2. Information We Collect

We collect information in three main ways:

• You provide information to us.
• We collect some information automatically.
• We receive information from third parties.

2.1 Information You Provide

Account & Profile Data

• Name or username
• Email address
• Password

Learning Data

• Course and content enrollments
• Practice attempts and scores
• Badges and achievements
• Notes and other learning activity
• Progress and completion data

Communications

• Messages and support requests
• Survey responses and feedback

Billing Information

If you purchase paid content, payment details are processed by our payment provider. We do not store full card numbers.

2.2 Information Collected Automatically

Device and Usage Data

• IP address
• Browser and operating system
• Device identifiers
• Pages viewed and actions taken
• Referring URLs
• Timestamps and session information

Approximate Location

Derived from your IP address.

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies. See the Cookies and Similar Technologies section below for more detail.

2.3 Information From Third Parties

Single Sign-On / Analytics Partners

May provide limited profile, technical, or usage information.

Payment Providers

May provide fraud-prevention data and transaction confirmations.

3. How We Use Your Information

We use the information described in this sfdcprep Privacy Policy to:

Provide and Operate the Services

• Create and manage accounts
• Track learning progress, scores, and badges
• Provide content recommendations

Improve Content and Features

• Perform analytics and A/B testing
• Fix issues and troubleshoot problems
• Enhance site performance and usability

Communicate With You

• Send service notices and administrative messages
• Respond to questions and support requests
• Share updates about the Services

Process Purchases and Prevent Fraud/Abuse

• Handle payments via our payment provider
• Detect and prevent fraudulent or abusive activity

Comply With Legal Obligations

• Tax and accounting requirements
• Recordkeeping and other compliance duties

4. Legal Bases (UK/EEA Users)

Where the UK/EU GDPR applies, we rely on the following legal bases:

• Contract – To provide and operate the Services you request.
• Legitimate Interests – To improve, secure, and operate our Services in a reasonable and proportionate way.
• Consent – For non-essential cookies, analytics, and marketing where required. You can withdraw consent at any time.
• Legal Obligation – To comply with laws, regulations, and recordkeeping requirements.

5. Cookies and Similar Technologies

As part of this sfdcprep Privacy Policy, we use cookies, pixels, and similar technologies for:

• Essential Functionality – Login, session management, and core features.
• Performance and Analytics – Understanding how the Services are used and improving them.
• Marketing (where enabled) – Measuring and delivering marketing or promotional content.

You can manage cookies in your browser settings and, where required by law, via our cookie banner or settings on the Site. Blocking some cookies may affect certain features or functionality.

6. Sharing Your Information

We do not sell personal information for money. We share your information only with:

Service Providers (Processors)

Examples include:

• Hosting and infrastructure
• Analytics
• Email delivery
• Customer support
• Payment processing
• Security services

These providers act under contract and only process data as needed to perform services for us.

Professional Advisors and Authorities

• Legal, tax, and compliance advisors
• Law enforcement or government authorities where required by law or to protect rights, safety, and property

Business Transfers

If we are involved in a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction.

7. International Data Transfers

Your personal data may be processed in countries outside your own (for example, in the United States). Where required, we implement appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms to protect your data.

8. Data Retention

We keep personal data only for as long as necessary to:

• Provide and operate the Services
• Fulfil the purposes described in this sfdcprep Privacy Policy
• Meet legal, accounting, or reporting obligations

After this, we delete or anonymise the data.

9. Security

We use reasonable technical and organisational measures to protect your data, including:

• Encryption in transit (e.g., HTTPS)
• Access controls and limited access to personal data
• Backups and basic resilience measures

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights:

• Access – Request a copy of the personal data we hold about you.
• Rectification – Ask us to correct inaccurate or incomplete data.
• Erasure – Request deletion of your data in certain circumstances.
• Restriction – Ask us to limit how we process your data in certain cases.
• Objection – Object to certain types of processing, including where we rely on legitimate interests.
• Data Portability – Receive your data in a structured, commonly used, machine-readable format, where applicable.
• Withdraw Consent – Where processing is based on consent (for example, non-essential cookies or marketing), you can withdraw it at any time.

To exercise these rights, email admin@sfdcprep.com. We may need to verify your identity before responding.

If we cannot resolve your concern:

• UK users may contact the Information Commissioner’s Office (ICO).
• Users in the EEA may contact their local Data Protection Authority.

11. Children’s Privacy

The Services are intended for users aged 16 and over. We do not knowingly collect personal data from children under 16.

If you believe a child under 16 has provided us with personal data, please contact us so we can investigate and delete the data where appropriate.

12. Marketing

We send marketing communications:

• With your consent, where required; or
• Where otherwise permitted by applicable law.

You can opt out of marketing at any time by:

• Clicking the “unsubscribe” link in marketing emails; or
• Contacting us at admin@sfdcprep.com.

Even if you opt out of marketing, we may still send essential service emails, such as account or transactional notices.

13. Third-Party Links and Integrations

Our Site may include:

• Links to third-party websites
• Embedded content (e.g., videos)
• Social media widgets or other integrations

These third parties have their own privacy practices. We are not responsible for their content or policies. You should review their privacy policies before providing them with personal data.

14. California & Other US State Disclosures (Summary)

Some US state privacy laws provide additional rights and definitions.

• We do not sell personal information for money.
• Some analytics or advertising activities (if enabled) might be considered a “sale” or “sharing” under certain state laws.
• Where applicable, you can exercise “Do Not Sell or Share” rights via our cookie banner or Site settings.

Depending on your state, you may also have rights to:

• Know/access the categories and specific pieces of personal information we collect
• Correct inaccuracies in your personal data
• Delete certain personal information
• Request data portability
• Exercise these rights without discrimination

To exercise state-specific rights, please contact us at admin@sfdcprep.com and mention your state of residence.

15. Salesforce & Trailhead Disclaimer

sfdcprep is an independent educational resource and is not affiliated with, sponsored by, or endorsed by Salesforce, Inc.

“Salesforce” and “Trailhead” are trademarks of Salesforce, Inc. References to Salesforce or Trailhead are for identification and educational purposes only.

16. Changes to This sfdcprep Privacy Policy

We may update this sfdcprep Privacy Policy from time to time. When we do:

• Changes take effect when posted on this page; and
• The “Effective Date” at the top of the Policy will be updated.

If we make material changes, we will provide additional notice where required by law (for example, by email or via the Site).

17. Contact Us

If you have questions, concerns, or requests regarding this sfdcprep Privacy Policy or your personal data, you can contact us at:

• Email: admin@sfdcprep.com
• Website: https://sfdcprep.com/